SAN FRANCISCO – may not usurp Microsoft’s productivity dominance anytime soon, but the raft of updates to its G portfolio rolled out at its Cloud Next event this week aim to build as it woos business users with artificial intelligence (AI) and capabilities. 

“One of the biggest themes of Google Next this year is the use of machine learning for better customer experience,” said Wayne Kurtzman, a research director at IDC.

There are now 4 million businesses paying for G Suite, Google’s collection of productivity and collaboration apps that includes Gmail, Docs, Sheets, Hangouts Chat and Meet.

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