CIOs have long struggled to quantify the value of IT relative to production costs, a financial black box that sows distrust between the tech department and divisions. As IT implements additional digital in service of the business, this disconnect is widening, inspiring more CIOs to embrace technology business management (TBM), a discipline aimed at documenting the value of IT services.

“Technology business as a discipline supports the Elite CIO by enabling a single, transparent view of technology costs, consumption, and performance across the enterprise,” according to research published in October by KPMG CIO advisory practice leader Jason Byrd.

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