CIOs have long struggled to quantify the value of IT services relative to production costs, a financial black box that sows distrust between the department and business divisions. As IT implements additional digital capabilities in service of the business, this disconnect is widening, inspiring more CIOs to embrace technology business management (TBM), a discipline aimed at documenting the value of IT services.

business management as a discipline supports the Elite CIO by enabling a single, transparent view of costs, consumption, and performance across the enterprise,” according to research published in October by KPMG CIO advisory practice leader Jason Byrd.

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