“We’re still reviewing now, but at this point believe it was notably limited in scope,” Trish Wexler, a spokeswoman for JPMorgan, said in an email. The problem, which happened Wednesday evening New York time, has been solidified, Wexler said.
Confused consumers began turning to Reddit and other social media websites on Wednesday with accusations about the log-in issue. One Reddit forum about the issue had over 600 comments as of Thursday morning. Wexler said the bank knows of no unauthorized transactions but would work with consumers to resolve any problems.
JPMorgan’s issue begins a month after Wells Fargo & Co. said an internal processing error caused issues with online returns for certain customers, some of whom faced fees or charges that the bank had to change. In the past week, Toronto-Dominion Bank’s U.S. mobile and online banking customers encountered “technology challenges” after a system upgrade, according to a comment from the bank that didn’t describe the problems in greater detail.
The glitch affected a “very low number” of consumers, but personal information was revealed “as if they were an approved user on the account,” according to Patricia Wexler, a spokeswoman for J.P. Morgan. The glitch falsely rerouted users to other clients’ accounts following login between 6:30 p.m. ET to 9 p.m. ET on Wednesday, according to the spokeswoman.
J.P. Morgan could not confirm that no false money transfers occurred as a result of the glitch but said the chances of that were slim given the bounded number of people impacted.
Numerous upset consumers took to Reddit and Twitter to criticize about the account issue.
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