To bank or unbank? That is the question, one of many addressed in this episode with Zou interviewed by Ian Collins.  Zou is a Toronto-based creative thinker who combines digital, branding and user experience (UX) design to help major brands strengthen their customer relationships and stand out in a competitive environment. Ultimately, seeks to help clients distinguish their brands with usable and desirable user experiences across the entire ecosystem (mobile, tablet, desktop, kiosk/ATM, etc.) and in non-digital and emerging channels, such as wearables and phygital interactions.

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