of mind to many IT leaders is business alignment. How does the rest of senior management perceive IT? At worst, IT is viewed as a cost center that keeps the lights on. At best, IT is an engine for helping the company grow.

That’s why effectively implementing projects that directly benefit the bottom line like customer relationship management () is essential. It’s all about using technology to land new deals and to existing customer relationships.

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( https://www.itworld.com/article/331156/customer-relationship-management/-crm--for-18.html#tk.rss_cloudcomputing)


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